Terms of Service

Last Updated: February 22, 2026

Welcome to SHN Brands! These Terms of Service ("Terms") govern your access to and use of our website shnbrands.com and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our website or making a purchase. If you do not agree with any part of these Terms, you must not use our website or services.

1. General Terms

1.1 Acceptance of Terms: By accessing our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

1.2 Eligibility: You must be at least 18 years of age to use our website and make purchases. By using our services, you represent and warrant that you are of legal age to form a binding contract with SHN Brands.

1.3 Modifications: We reserve the right to modify, update, or change these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

1.4 Account Registration: While you may browse our website without creating an account, certain features may require registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Products and Services

2.1 Product Descriptions: We strive to provide accurate descriptions, images, and information about our perfumes and products. However, we do not warrant that product descriptions, images, pricing, or other content on our website is accurate, complete, reliable, current, or error-free.

2.2 Product Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

2.3 Pricing: All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur. If we discover a pricing error on an order you've placed, we will contact you to inform you of the correct price and give you the option to proceed or cancel your order.

2.4 Product Authenticity: SHN Brands guarantees that all perfumes and products sold on our website are 100% authentic and sourced from authorized distributors. We do not sell counterfeit, replica, or imitation products.

3. Orders and Payment

3.1 Order Placement: When you place an order through our website, you are making an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

3.2 Order Confirmation: After you place an order, you will receive an email confirmation. This confirmation does not constitute our acceptance of your order; it simply confirms that we have received it. We will send a separate notification when your order has been processed and shipped.

3.3 Payment Methods: We accept various payment methods as displayed at checkout, including credit/debit cards, bank transfers, and cash on delivery (where available). All payments are processed securely through trusted payment gateways.

3.4 Payment Authorization: By providing payment information, you authorize us to charge the total amount of your order, including product costs, shipping fees, and any applicable taxes. You represent and warrant that you have the legal right to use the payment method provided.

3.5 Payment Security: We use industry-standard encryption and security measures to protect your payment information. However, we are not responsible for any unauthorized access to your payment information that occurs outside our control.

3.6 Failed Payments: If payment cannot be processed or is declined, we will contact you to resolve the issue. We reserve the right to cancel orders if payment issues cannot be resolved within a reasonable timeframe.

4. Shipping and Delivery

4.1 Shipping Coverage: We currently ship to locations within Pakistan. For international shipping inquiries, please contact us directly.

4.2 Shipping Costs: Shipping costs are calculated based on your location and order value and will be displayed at checkout before you complete your purchase.

4.3 Delivery Timeframes: Estimated delivery times are provided for guidance only and are not guaranteed. Actual delivery times may vary due to courier performance, weather conditions, public holidays, or other unforeseen circumstances. We are not liable for delays caused by third-party courier services.

4.4 Delivery Address: You are responsible for providing accurate and complete shipping information. We are not responsible for orders delivered to incorrect addresses due to customer error. If you need to change your delivery address after placing an order, contact us immediately at +923284078246.

4.5 Risk of Loss: Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once they have been delivered to the address you provided.

5. Returns, Exchanges, and Refunds

5.1 Return Policy: Our return and exchange policy is detailed on our Return & Exchange Policy page. Please review it carefully before making a purchase.

5.2 Return Eligibility: Returns are accepted for unopened, unused products in original packaging within 7 days of delivery. Opened or used perfumes cannot be returned due to hygiene and safety reasons, except in cases of defective or damaged products.

5.3 Refund Processing: Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect the returned item.

5.4 Non-Refundable Items: Shipping charges, handling fees, and products purchased during final sale or clearance promotions are non-refundable unless the product is defective or we made an error.

6. Intellectual Property Rights

6.1 Ownership: All content on our website, including text, graphics, logos, images, product descriptions, and software, is the property of SHN Brands or our licensors and is protected by Pakistani and international copyright, trademark, and intellectual property laws.

6.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from our website without our express written permission.

6.3 Trademarks: "SHN Brands" and our logo are trademarks of SHN Brands. You may not use our trademarks without our prior written consent.

6.4 Prohibited Uses: You agree not to use our website or content for any unlawful purpose or in any way that could damage, disable, or impair our website or interfere with other users' access.

7. User Conduct and Prohibited Activities

You agree not to:

Use our website for any illegal or unauthorized purpose
Violate any applicable laws or regulations
Infringe upon the intellectual property rights of SHN Brands or others
Transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the operation of our website
Impersonate any person or entity or misrepresent your affiliation
Collect or harvest information about other users without their consent
Use automated systems (bots, scrapers) to access our website without permission
Post false, misleading, or defamatory content

We reserve the right to terminate or suspend your access to our website if you violate these Terms or engage in prohibited activities.

8. Limitation of Liability

8.1 Disclaimer of Warranties: Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.

8.2 Limitation of Liability: To the fullest extent permitted by law, SHN Brands, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.

8.3 Maximum Liability: Our total liability to you for any claims arising from your use of our website or purchase of products shall not exceed the amount you paid for the product giving rise to the claim.

8.4 Allergies and Sensitivities: Perfumes contain various ingredients that may cause allergic reactions or sensitivities in some individuals. We are not liable for any allergic reactions, skin irritations, or adverse effects resulting from the use of our products. Please review product ingredients and perform a patch test before full application.

9. Indemnification

You agree to indemnify, defend, and hold harmless SHN Brands, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use of our website or products
Your violation of these Terms of Service
Your violation of any rights of another person or entity
Any content you submit or transmit through our website

10. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices as described in our Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of third-party websites. You access third-party websites at your own risk.

12. Dispute Resolution

12.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law principles.

12.2 Jurisdiction: Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Pakistan.

12.3 Informal Resolution: Before initiating formal legal proceedings, we encourage you to contact us to seek an informal resolution of any disputes. Many issues can be resolved quickly and amicably through direct communication.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, pandemics, or failures of third-party services or suppliers.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SHN Brands regarding your use of our website and supersede all prior agreements and understandings.

16. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of SHN Brands.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

SHN Brands
Phone: +923284078246
Email: shnbrands92@gmail.com
Website: shnbrands.com
Business Hours: Monday - Sunday, 9:00 AM - 9:00 PM PKT

We are committed to providing excellent customer service and addressing any concerns you may have.

18. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing SHN Brands for your fragrance needs!