Privacy Policy

Last Updated: February 22, 2026

At SHN Brands, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shnbrands.com and make purchases from our online store.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information: When you place an order, create an account, or contact us, we may collect personal information such as:

Name
Email address
Phone number (+923284078246 for contact)
Billing and shipping addresses
Payment information (processed securely through our payment providers)

Order Information: Details about the products you purchase, order history, and preferences.

Technical Information: We automatically collect certain information when you visit our website, including:

IP address
Browser type and version
Device information
Pages you visit and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

Communication Information: Records of your correspondence with us, including emails, phone calls, and chat messages.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing: To process and fulfill your orders, including processing payments, arranging shipping, and sending order confirmations and updates.

Customer Service: To respond to your inquiries, provide customer support, and address any issues or concerns you may have.

Account Management: To create and manage your account, if you choose to register with us.

Personalization: To provide personalized product recommendations and improve your shopping experience based on your preferences and purchase history.

Marketing Communications: To send you promotional emails, newsletters, and special offers (you can opt out at any time).

Website Improvement: To analyze how our website is used, identify trends, and improve our website's functionality and user experience.

Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Fraud Prevention: To detect, prevent, and address fraud, security issues, and other potentially prohibited or illegal activities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist us in operating our website, conducting our business, and serving our customers. These include:

Payment processors (to handle secure transactions)
Shipping and delivery companies (to fulfill your orders)
Email service providers (to send communications)
Website hosting and analytics providers

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

Comply with legal processes
Protect our rights, property, or safety
Protect the rights, property, or safety of our customers or others
Prevent fraud or security issues

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small data files stored on your device.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly, including shopping cart functionality and secure login.
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
Preference Cookies: Remember your settings and preferences for a personalized experience.

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing through trusted payment gateways
Regular security assessments and updates
Restricted access to personal information on a need-to-know basis
Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Order and transaction records are typically retained for accounting, tax, and legal compliance purposes for a minimum of 7 years or as required by Pakistani law.

7. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and request corrections if it's inaccurate or incomplete.

Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookie Preferences: You can manage cookie settings through your browser or our cookie consent tool.

To exercise any of these rights, please contact us at:

Phone: +923284078246
Email: shnbrands92@gmail.com

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan, where data protection laws may differ. By using our website, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SHN Brands
Phone: +923284078246
Email: shnbrands92@gmail.com
Website: shnbrands.com
Business Hours: Monday - Sunday, 9:00 AM - 9:00 PM PKT

We are committed to addressing your concerns and protecting your privacy. Thank you for trusting SHN Brands with your personal information.