Privacy Policy
Policy
This Privacy Policy outlines how SHN Brands (referred to as “the Site”) collects, uses, and discloses your personal information when you interact with our website, utilize our services, or make purchases through www.shnbrands.com (referred to as “the Site”) or communicate with us in any other manner (collectively referred to as “the Services”). In this Privacy Policy, “you” and “your” pertain to you as the user of the Services, whether you’re a customer, visitor to our website, or another individual whose information we’ve collected under this policy.
We kindly ask you to review this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, usage, and disclosure of your information as described herein. If you do not consent to this Privacy Policy, please refrain from accessing or using any of the Services.
Changes to This Privacy Policy
Our Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions to the Privacy Policy will be posted on the Site, accompanied by an updated “Last updated” date, and any other steps mandated by applicable law.
How We Collect and Use Your Personal Information
To effectively provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The information we gather and use varies based on your interaction with us.
Apart from the specific purposes outlined below, we may utilize the information collected about you to communicate with you, offer the Services, adhere to any applicable legal obligations, enforce relevant terms of service, and safeguard or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we gather about you depend on your interaction with our Site and use of our Services. When we mention “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect.
Information We Collect Directly from You
Personal information directly submitted by you through our Services may include:
– Basic contact details such as your name, address, phone number, and email.
– Order information, encompassing your name, billing address, shipping address, payment confirmation, email address, and phone number.
– Account details, including your username, password, and security questions.
– Shopping-related information, such as the items you view, add to your cart, or include in your wishlist.
– Customer support data, including the content of communications with us, such as messages sent through the Services.
Certain features of the Services may necessitate the provision of specific information about yourself directly. While providing this information is optional, not doing so may hinder your ability to utilize or access these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services (referred to as “Usage Data”). This may involve the use of cookies, pixels, and similar technologies (“Cookies”). Usage Data may encompass details about how you access and utilize our Site and your account, including device information, browser information, data about your network connection, IP address, and other information concerning your interaction with the Services.
Information We Obtain from Third Parties
Additionally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf. This may include:
– Companies supporting our Site and Services, such as payment processors.
– Third-party entities with whom we collaborate to enhance our Services and advertising.
Any information obtained from third parties will be treated according to this Privacy Policy. We are not responsible or liable for the accuracy of information provided by third parties, nor are we responsible for the policies or practices of third parties.
How We Use Your Personal Information
We employ your personal information for various purposes, including but not limited to:
Providing Products and Services: Utilizing your personal information to offer the Services, such as processing payments, fulfilling orders, sending notifications related to your account or transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to submit reviews.
Marketing and Advertising: Utilizing your personal information for marketing and promotional activities, including sending marketing communications via email, text message, or postal mail, as well as displaying advertisements for products or services. This may involve tailoring the Services and advertising on our Site and other platforms.
Security and Fraud Prevention: Using your personal information to identify, investigate, or respond to potential fraudulent, illegal, or malicious activity. You are responsible for safeguarding your account credentials, and we encourage you not to share your username, password, or other access details. In case of suspected account compromise, please notify us promptly.
Communication: Utilizing your personal information to provide customer support and enhance our Services. This ensures responsiveness to your inquiries, effective service provision, and maintenance of our business relationship with you.
Cookies
Similar to many websites, we use Cookies on our Site. Specific details regarding the Cookies we employ can be found at [insert Shopify link here]. We utilize Cookies to power and enhance our Site and Services, run analytics, and gain insights into user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site for purposes such as tailoring services, products, and advertising.
While most browsers automatically accept Cookies by default, you have the option to configure your browser settings to remove or reject Cookies. However, please be aware that disabling Cookies may negatively impact your user experience and may cause certain features and functionalities of the Services to work incorrectly or become unavailable. Additionally, blocking Cookies may not entirely prevent information sharing with third parties, such as advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to the provisions of this Privacy Policy. Such circumstances may include:
– Sharing with vendors or other third parties providing services on our behalf.
– Collaboration with business and marketing partners to deliver services and advertising.
– Disclosure upon your direction, request, or consent.
– Sharing within our corporate group.
– Disclosure in connection with a business transaction, legal obligation, or protection of rights.
We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for purposes outlined in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
[Insert categories and recipients]
We do not use or disclose sensitive personal information for inferring characteristics about you.
User Generated Content
Our Services may enable you to post product reviews and other user-generated content. Should you choose to submit user-generated content to any public area of the Services, note that such content will be publicly accessible.
We do not control access to the information you opt to share publicly, and we cannot ensure that parties accessing such information will respect your privacy or maintain its security. We bear no responsibility for the privacy or security of information you make publicly available, nor for the accuracy, use, or misuse of such information by third parties.
Third-Party Websites and Links
Our Site may feature links to websites or other online platforms operated by third parties. Should you navigate to sites not affiliated or controlled by us, we advise reviewing their privacy and security policies, as well as other terms and conditions. We do not guarantee the privacy or security of such sites, nor the accuracy, completeness, or reliability of information found there. You may also share information on public or semi-public forums, including third-party social networking platforms, which Our Privacy Policy outlines how SHN Brands collects, uses, and shares your personal information when you interact with our website or utilize our services. We collect information directly from you, through cookies, and from third parties. We use this information to provide and improve our services, for marketing purposes, and to ensure security. You have rights regarding your data, including access, deletion, and correction. If you have any questions or concerns about our privacy practices, please contact us at info@shnbrands.com or through WhatsApp.