Return Policy

Policy

At SHN Brands, we strive to provide our customers with top-notch products and impeccable service. We understand that sometimes issues may arise with your purchase, which is why we have a comprehensive return policy in place to ensure your satisfaction. Upon receiving your order, we kindly ask that you inspect the product(s) thoroughly. If you discover any damage or defects, it is crucial to notify us immediately. We require all claims of damaged or faulty items to be made at the time of delivery. This allows us to promptly address the issue and expedite the resolution process for you. To initiate a return due to damage or defects, simply reach out to us via WhatsApp or email, providing clear photographic evidence of the issue. This helps us assess the situation accurately and expedite the replacement process. Rest assured, we take every claim seriously and strive to resolve them swiftly and fairly. It's important to note that claims for damaged or defective products must be submitted within 7 days of receiving your order. This timeframe ensures that we can effectively address any issues while the details are fresh and promptly provide a resolution. After this period, SHN Brands will not be held responsible for any damage incurred during transit or otherwise. At SHN Brands, we stand behind the quality of our products and are committed to ensuring your satisfaction. Our return policy is designed to streamline the process for you and uphold our promise of exceptional service. Should you have any questions or concerns about our return policy, please don't hesitate to contact our dedicated customer support team. Thank you for choosing SHN Brands. We appreciate your trust in us and look forward to serving you again soon.